Founded in 1994, Health Services
Engineering Inc. (HSE) has grown to become a very diverse company,
with a staff representative of many different cultural backgrounds.
Languages spoken by our staff include Chinese, Arabic, Urdu/Hindi,
Spanish, French and Japanese. HSE specializes in the development of
sophisticated decision support tools to improve the delivery of
inpatient and outpatient health care services. The objective is to
improve system performance in meeting cost, quality and access goals.
Achieving these objectives depends on active management of the patient
care process. HSE's decision support tools empower local physician,
nurse, and administrative managers to better understand the
relationship among patient volume, clinical practice, facility size,
and physician/support staffing in driving cost, quality and access
performance. Specifically, the decision support tools assist in the
areas of strategic planning, information system integration and
alignment, process and productivity improvement, identification of
performance measures, development of leadership systems, and overall
assessment and evaluation of a health delivery system's capability
to provide patient care services.
The delivery of health care services is an extremely complex and
dynamic decision process. Therefore, each region or hospital can
be expected to have unique factors that influence the cost and
quality of health care services. Analytically, we must understand
the relationship among complex processes in order to construct a
set of valid tools to help the client improve performance. Specially,
we must explore the expected demand for health care services from
specific beneficiary populations, the variation in provider clinical
practice patterns and the volume of capacity resources (i.e.,
facility size and staffing) required to meet patient and provider
expectations. These analyses are the foundation for the construction
of valid decision support tools.
Principals of HSE |
Our Approach |