Our Solution, Phase 3:
Changing Management Practices
The final project phase is to
update the client's management practices to help them excel in a
reduced resource environment. Our model challenges the client to
improve cost performance by reducing the amount of underutilized
capacity resources. However, unless some basic management practices
change as the resource slack is reduced, the client may not be able
to manage comfortably with the reduced resource solution.
While our suggestions depend on the client's present management
sophistication, we examine numerous areas including performance
measurement, organizational structures, information systems, and
integration of decision processes. In the short run, many of
these changes can be easily introduced into present management
practices. In the long run, more significant changes to allow
further improvements in performance can be evaluated.
The delivery of health care
services is an extremely complex and dynamic decision process.
Therefore, each region or hospital can be expected to have unique
factors that influence the cost and quality of health care services.
Understanding what is possible in cost and quality performance and
how to achieve improved results can provide the client with a
significant competitive advantage. However, complex problems
require sophisticated tools. HSE is unique in applying sophisticated
simulation modeling and optimization tools to re-engineer the
relationship between clinical practice and capacity in order to
improve performance in the regional delivery of health care services.
Phase 1 |
Phase 2 |
Principals of HSE |
Our Approach |